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Contact our support team
Have a question about how our service works, your data, or one of our guides? We're glad to help. Use the form below or email us directly — a real person on our support team will reply.
This form is not a loan application
We can't approve loans, change a lender's decision, or take applications by email. To request a loan, start on our apply page. For questions about an active loan, contact your lender directly.
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Other ways to reach us
Email
[email protected]
The fastest way to reach support.
The fastest way to reach support.
Support hours
Monday–Friday, 9:00 AM – 6:00 PM ET
Closed weekends and federal holidays.
Closed weekends and federal holidays.
Response time
We aim to reply to every message within one business day. Complex inquiries may take a little longer.
Mailing address
loan-payday.com
Attn: Customer Support
[Mailing address placeholder]
United States
Attn: Customer Support
[Mailing address placeholder]
United States
You might find your answer faster here
Many questions are already covered in our guides. Before you write, it may be quicker to check:
- Frequently Asked Questions — eligibility, costs, speed, credit and repayment.
- Rates & Fees — exactly what a payday loan costs, by state.
- Responsible Lending — cheaper alternatives and free help if money is tight.
- About Us — who we are and how matching works.
If you're in financial distress and need to talk to someone right now, free nonprofit credit counseling is available through the NFCC and by dialing 211 for local assistance. Our Responsible Lending page lists more resources.